Terms and conditions of sale

GENERAL TERMS & CONDITIONS OF SALE

These conditions are applicable to all rentals concluded with Le Domaine Louise, 1961 Boulevard du Littoral, 83420 La Croix Valmer, with the exception of groups or events bookings, which will be subject to specific contracts. Therefore, the Client acknowledges having read these general conditions of sale and undertakes to respect them.

DURATION

• Any rental is granted and accepted for a period stipulated in the particular conditions of the contract. It can not be extended under any circumstances, except with the prior written consent of the Owner. The initial contract or its possible extensions can, in no case, bring the duration of the lease to more than 90 days.

• The Client declares, on his honor, that he does not exercise and does not seek to practice any profession in the rental and that the premises covered by this contract are rented to him only as a temporary holiday residence, major conditions without which the present rent would not have been granted.

RESERVATION CONFIRMATION

• Any reservation is firm and final from the signing of the contract and payment of a deposit of 25% of the rental amount.

• The Client agrees to take possession of the premises on the date fixed in the contract and to pay the balance of the rental three months (60 days) before the start of the rental.

• For bookings made 2 months or more before the date of arrival, a deposit of 25% of the rental will be requested, the balance of 75% to be paid at least three months (60 days) before the beginning of the rental.

• For bookings made less than two months (60 days) before the arrival date, full payment of the rental will be required upon signature of the contract.

• Failing receipt of the balance of the rental three months (90 days) before the start of the rental, the reservation will be considered as cancelled.

• The payment of deposit, balance of the rental and security deposit can be realized only by bank transfer. Personal checks and credit card payments are not accepted.

CONDITIONS OF BOOKING CANCELLATION

• The cancellation of a reservation may result in the partial or total loss of the payments made, as indicated below. All cancellations must be made in writing. The following cancellation fees will be applied:

• • 60 days or more before the arrival date Loss of the deposit paid.
  • 31 to 59 days before the arrival date Loss of 50% of the stay.
  • 30 days or less before the arrival date Loss of the totality of the stay.

• In case of force majeure preventing the stay or the proper use of the property during the booking period, the reservation may be cancelled without any penalty.

• Any request to modify the reservation dates or the number of persons must be made in writing to the Owner. The Owner reserves the right to consent according to availability and to consider such changes as a cancellation and a new booking, in which case the penalties set out above may be applied.

• If, for reasons beyond the control of the Owner, the property was not available for the rented period, the Client would be refunded all of its payments, without being able to claim any other compensation.

SECURITY DEPOSIT

• The security deposit is due and payable 15 days prior to arrival at the property:

• • Villa Louise, deposit of: 30.000 Euros.
  • Villa Reine, deposit of: 20.000 Euros.
  • Villa Victoire, deposit of: 15.000 Euros.
  • Villa Perle, deposit of : 15.000 Euros.
  • Villa France, deposit of: 20.000 Euros.
  • Villa Grace, deposit of:   6.000 Euros.
  • Villa Mathilde, deposit of:   1.500 Euros.

• The security deposit is paid to answer for damages that could be caused to the rented goods and to the movable objects, or others, filling the rented places. An inventory and inventory of fixtures is done at the arrival of the Client. Otherwise, the Client is deemed to have received the premises in perfect condition and must return them as such, unless evidence to the contrary.

• The deposit will be refunded within 14 days after the Client’s departure, minus any objects replaced, any costs of refurbishment, additional cleaning (cushions, carpets, sofas or other objects requiring professional cleaning, etc.) and any other additional charge. If the deposit is insufficient, the Client agrees to complete the due sum.

ARRIVAL – CHECK IN / DEPARTURE – CHECK OUT

• Arrivals are from 17:00. For any arrival after 20:00, kindly inform us at the latest the day before.

• The Owner will provide the Client with 2 sets of property keys, including garage and gate opening devices, if applicable. On the day of departure, all keys and devices for garages and gates will be immediately returned. If these are not returned at the time of departure, an amount of 500 € will be charged to the Client for each key / device opening garage or portal not delivered.

• Departures must be finalized no later than 12:00 noon.

SERVICES INCLUDED

The rental of a villa in the Domaine Louise includes the following services:

• Welcome floral arrangement.
• Courtesy on arrival: Champagne or locally produced Côtes de Provence wines, soft drinks, Nespresso coffee, tea and laundry kit.
• Housekeeping:
  • We do include an average of 1 hour per room per day of one of our room maids, including cleaning the common premises and the pool house.
  • Departure cleaning.
  • The change of house linen in the bedrooms is done every 4 days
  • Daily change of the bathroom and pool towels
  • Garden and pool maintenance
• Security system is available 24/7 with security team available 24/7 during high season

ADDITIONAL SERVICES

For any additional needs, we will personalize a proposal according to your needs and your expectations including:

• Pressing (wash/iron) as per inroom price list (No dry cleaning, delivery in 24H)
• Daily continental breakfast: fresh bread and astries every morning, juice: € 25 per person, per day
• Additional cleaning hour: 30€ per hour (When above the include cleaning package)
• Turn down service: 20€ per room (between 6pm and 9pm)
• Concierge services: as per price list available on request

The Domaine Louise is also proposing to personalize your arrival with a specific list of household supplies, according to your taste. This service will be charged, at cost, for expenses made on your behalf with an additional cost of 60€ per hour for delivery service.

This service requires a cash advance of 500 € which will be used to organize purchases on your behalf. A specific statement will be made at the end of your stay, with all the proof of expenses, for the balance payment. All prices are subject to change without prior notice.

OUTSOURCED SERVICES NOT INCLUDED

We also have available at your disposal the prices for any additional services with our preferred partners, to organize your stay in the best conditions and in a personalized way:

• Private plane bookings
• Helicopter Transfers from the airport to our private helipad
• Chauffeured car transfers
• Luxury car rental and Electric Mini-Moke rental
• Our brand new (2023) Fjord53XL speedboat rental
• Private Chef, waiters, nannies
• Butler services
• Massages, beautician, hairdresser, personal trainer
• Additional Security

HELIPAD

The Domaine Louise has an approved helipad, exclusive to our clients, to organize helicopter transfers. The helipad can only be used UPON REQUEST and available at the following times: 10am to 1pm and 4pm to 8pm.

POOL SAFETY

Your swimming pool has a security system that complies with the national standards. An user manual and / or explanatory notice is given to the Client who accepts it.

PETS

Your favourite pets, at discretion and in limited numbers, are welcome at Domaine Louise.
The Client must ensure the hygiene and the cleanliness of his animals in the villas, the gardens and the park of the domain.

INTERNET – WIFI

The Domaine Louise offers free Wi-Fi internet access. The client user agrees that the computer resources made available will not be used in any way for reproduction, representation, provision or communication to the public of works or objects protected by a copyright, by a neighbouring right such as texts, images photographs, musical works, audio-visual, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code, when this authorization is required.

COMPUTING & FREEDOMS – VIDEOSURVEILLANCE

In application of the law 78-17, known as computing and freedoms, the Client are warned that their reservation is the subject of a computerized nominative treatment. Users have the right to access and rectify the data entered, which is exercised at the head office: SARL GERCO – RCS LYON
n ° 495 071 953 – 129, Chemin du Moulin Carron – 69130 Ecully. It is specified that this data is not communicated to any third parties. For security reasons, the Domaine Louise has a video surveillance system in the common areas of the domain as well as car parks.

OBLIGATIONS & RESPONSIBILITIES OF THE CLIENT

• The Client agrees to take the rented premises, in the state they will be at the time of entry as described in the description of the contract, as a holiday residence.

• The Client will use the Property with dignity and discretion, respecting the neighbours and the neighbourhood, as well as the applicable regulations relating in particular to the troubles of neighbourhoods, parking of vehicles on the public road or the neighbouring private roads, disturbances to public order, etc. The Client releases the Owner from any liability and irrevocably undertakes to fully indemnify the Owner (as well as its legal representatives, directors, employees, etc.) if it should be prosecuted and/or be subject to any fines, penalties, convictions or any harmful consequences following misconduct by the Client or the Occupants under its responsibility. As a sign of respect towards our local neighbouring community, noise levels should be kept to a minimum from 2300 onwards.

• The Client is refrained from organizing any public or private gathering or particular event likely to generate the presence in the property of a number of persons greater than the maximum number authorized as specified in the particular conditions of the contract, unless prior agreement from the Owner. If such an agreement is given, special security measures or services may have to be taken and the Client already accepts the measures and their cost, of a minimum of 1.000 Euros per day.

• Furniture and movable objects, including household linen, shall suffer only from depreciation arising from the normal use for which they are intended. Those who, at the end of the rental will be missing or have been put out of service for reasons other than normal wear, will be replaced or repaired by deduction from the security deposit paid by the Client. This clause also applies to papers, draperies and the building in general.

• The Client undertakes to use the furniture and objects lining the rented property for the use for which they are intended and where they are located. He formally forbids transporting them outside the rented premises.

• The Client must, within three days of taking possession, inform the owner of any anomaly found.

• The Client must, at any time, let in and let work the personnel attached to the property, whether for the realization of the services provided in the property description, the protection, preservation, security of the property or the Client or the urgent work necessary to maintain the rented premises and/or the repair of the equipment.

• Under penalty of termination of the contract, the Client may not, under any circumstances, sublet or assign his rights to the contract without the express consent of the Owner; nor allow others to use the property in his absence.

• In case of improper use of the property, and especially in case of non-compliance with the regulations regarding noise or parking, or events causing disturbances in the vicinity,
  the rental may be terminated immediately without refund of the rental, or the deposit in case of damage.

• The Client may only introduce a pet into the property with the prior express consent of the Owner.

• The Owner declares that he has insured the buildings and the furniture belonging to them with a company that is notoriously solvent for the risks usually insured, and with the abandonment of the recourse that he and his insurers would be justified in exercising after the claim against the Client or the insurers of the Client. However, by derogation from the above:

• There is no waiver of recourse against the Client and his insurers in the event of theft or wilful acts by the Client or the persons for whom the Client is responsible;
• The Owner’s insurance does not cover any property and personal effects brought by the Client or the persons for whom he is responsible or his guests in the property, including the property that these persons would have deposited in the available safe deposit boxes placed in the the Client’s disposition by the Owner.
• Neither the Owner nor the insurers of the Owner can be held liable for damages suffered by such belongings.

• It is up to the Client to take out an extension to the insurances he holds to guarantee the personal belongings, including valuables, that he would have brought to the rented premises or that he would deposit in the safety boxes provided by the Owner.

• By express agreement, with regard to the waiver of recourse granted by the Owner and the insurers of the Owner, and by way of reciprocity, both the Client, its guests and the persons for whom he is responsible, and their respective insurers, waive any claims they may have against the Owner and the insurers of the Owner.

The waiver of recourse will be noted in the aforementioned insurance policies.

The Client assumes responsibility for the actions or inactions of the occupants listed in the special conditions of the contract.

OBLIGATIONS & RESPONSIBILITIES OF THE OWNER

• The Owner undertakes to make available to the Client the rented accommodation in accordance with the description and to respect the obligations resulting from these conditions of sale.

• The Owner will make every effort to ensure that the Client does not encounter any problems during the rental period.

• The Owner will assume the maintenance and routine repairs of the property, including during the rental period. The Client will immediately inform the Owner or his agent in the event of a malfunction of an installation or equipment of the property.

• The Domaine Louise declines any responsibility in the event of theft, loss or damage to the belongings of the guests during their stay. The Client will be held responsible for any damage, deterioration or vandalism that may occur due to the occupancy of the premises and/or by the participants and/or the staff in its charge movable, decorative and real estate property belonging or not to the Estate.

As a result, the Domaine Louise can therefore ask the Client to leave the establishment without any compensation or reimbursement and to be charged for the damages caused by his actions.

The Owner shall in no way be held responsible for any loss, damage, theft or other damage to the property, business and personal effects of the Client or the occupants.

• Any complaint must be notified in writing to the Owner within two weeks (14 days) following the departure of the Client.

TERMINATION

• In the absence of payment in the deadlines fixed or of non-execution of any clause of the present engagement, and 48 hours after formal notice remained unsuccessful, the Owner will be able to demand the immediate cancellation of the rental and the Client will have to leave the rented places on the simple order of the judge hearing the application for interim measures.

• The Owner reserves the right to terminate any stay due to unreasonable behaviour of the Client or the occupants.

APPLICABLE LAW & COMPETENT COURTS

These General Terms and Conditions of Sale are governed by French law. This is so for the substantive rules as for the rules of form. Litigation will fall under the exclusive jurisdiction of the French courts.

The Client confirms that he has read these Terms and Conditions carefully, that he has consulted a competent lawyer regarding the interpretation of the clauses and that he will be responsible for his own actions or inactions and those of the occupants entering the property during the stay